If this is your first time shopping with us, kindly read through the Terms & Conditions below before making your purchase! :)
- All orders will be mailed out within 1-2 working days from the verification of payment. Delivery will be carried out during working hours, Monday through Friday before 1pm, excluding Saturday, Sunday and Public Holidays.
- SingPost & Obsessions Of The Damsel [OOTD.SG] will not be held liable for any lost parcels or damaged items should the customer opt for SingPost Normal Mailing, hence we highly encourage all customers to opt for Registered Mailing which includes tracking of your parcel.
- Upon Opting For Singpost Normal Mailing / Any Non-Traceable Modes Of Mailing, All Customers Are Automatically Assumed To Have Accepted The Risks Associated With This Mailing Option & Agree To Bear Full Responsibility For The Risks Involved.
- International shipping will be dependent on Customer's region, therefore charges will be different.
- BACKORDERS might be subjected to delays, Order Only If You Are Comfortable With The Wait.
Exchange & Refund Policy:
- OOTD makes an effort to display all products at its most accurate colors and designs on our website. However, as the actual colors of our product that you see is dependent on one's screen resolution, we are not able to guarantee that the products' actual colors would be exactly as that of those displayed on our website.
- There may be a 0.5" to 1.0" difference in our given measurement.
*In the above mentioned cases, the variances may not be considered as a defect.
- As each and every single piece of our product has undergone quality checks by our team, any request for for exchange due to defect, will be reviewed by our customer service team on a case by case basis. We will not offer any refunds or exchange of items, should be suspect foul play involved.
- All exchanges [Including That Of Wrong Item Sent] must be made within 10 days from the purchase. Do email us with the snapshot of the defective area/wrong item sent. After this duration has expired we will not accept the return of the item.
- You will be refunded accordingly, should we confirm that the item received is defective/wrong and that the exact piece is sold out.
- There will not be refunds and returns for unsuitability/ sizing issues, for all items after wash and for sale items.
- We accept the following modes of payment: Internet Banking, Bank Transfers and PayPal.
- If you have chosen Internet Banking as your mode of payment, kindly upload the details under your order in your account .
- If you have chosen ATM Transfer, kindly take a snapshot of the receipt and upload the details under your order in your account, OOTD reserves the rights to reject any orders without snapshots with no refunds made.
- Payment details have to be submitted within the stipulated time frame of 24 hours upon making your purchase. After which, OOTD reserves all right to cancel the order without any notice.
- While OOTD aims to verify all payments efficiently, it is the responsibility of the customer to accurately provide the relevant details required, in order for us to process your order. OOTD will not be accountable for any delays caused by incorrect/ insufficient payment details provided.
- All Facebook giveaway and vouchers are only Valid for a period of 3 months from the date of issue.
- Vouchers are Not Exchangeable For Cash.
- Discount Vouchers cannot be combined, & are Valid For One-Time Use Only.
- Only ONE Voucher is permitted for use, per purchase.
- This voucher is not valid with any other Discounted/ Special Promotional Item(s).
- No further Extension of the Validity of the discount voucher is allowed, unless otherwise stated.
- Mailing List Promo/Discount Codes
For More On Rewards: http://www.ootd.sg/ootdsg-reward-points
All Pictures On The OOTD.SG Website Belong Solely To OOTD.SG
Re-Using Any Picture Without Permission, For Any Form of Business Dealings, Is Not Allowed.
*OOTD Reserves The Right To Amend Any Terms & Conditions Without Any Prior Notice.*